Privacy policy

Who is responsible

Logic Bit (Logic Bit AI Software Boutique Ltda, CNPJ 32.555.315/0001-91, R. Rio Grande do Norte, 1435, Sala 708, Savassi, Belo Horizonte – MG, 30130-138, Brasil) is the controller of your personal data. Our data protection officer can be reached at support@zapbip.com.

What we collect

• Waitlist: your email, the language of the page and referral data (who invited you and how many people you invited). No IP address is stored with it.
• Account: your WhatsApp number, your language and the date you joined.
• Agents: the name of each agent you connect, the app it runs in when the app tells us, when it was created and when it was last active. Each agent key is stored only as a digest.
• Messages: the texts, questions, buttons and replies between you and your agents, and the photos and files you exchange.
• Web app: a session cookie when you sign in at app.zapbip.com.
• Technical data: when you use the site or the service, Cloudflare, our hosting provider, processes request data such as your IP address to deliver and protect it.

Why we use it

We do not sell your data, we show no ads, and we do not use your messages to train AI models.

• To provide the service you asked for: deliver messages between you and your agents and run your account (LGPD, article 7, V).
• To manage the waitlist and send your invitation, with the consent you give when you join (article 7, I).
• To keep zapbip secure and prevent abuse, such as the captcha on the waitlist form and rate limits (legitimate interest, article 7, IX).
• To meet legal obligations (article 7, II).

How long we keep it

Logs never carry the text of your messages.

• Messages and questions waiting for you or for an agent: 7 days.
• Photos and files: 30 days.
• Web app session: up to 30 days, or until you sign out.
• Account and agents: until you delete your account.
• Waitlist: until you get access or ask us to remove you.

Who we share it with

We share data only with the providers that run zapbip. Your agents receive the messages you send them; they run under your control and under the terms of their own providers. We may also disclose data when the law or a court requires it.

• Meta Platforms, through the official WhatsApp Business Platform, which carries every WhatsApp message.
• Cloudflare, which hosts the service and its storage and runs the captcha (Turnstile) on the waitlist form.
• Mintlify, which hosts the documentation at docs.zapbip.com.

International transfer

Meta and Cloudflare process data on servers outside Brazil, including in the United States. These transfers are needed to provide the service and follow the safeguards of the LGPD (article 33).

Cookies

The site sets only two cookies of its own, to remember your language and your theme, and the web app sets one session cookie when you sign in. There are no advertising or tracking cookies.

Your rights

To delete your account and everything in it, send "delete account" to zapbip on WhatsApp. For anything else, write to support@zapbip.com; we answer within 15 days.

• Confirm whether we process your data, and access it.
• Correct incomplete or wrong data.
• Ask for unnecessary data to be anonymized, blocked or deleted.
• Ask for your data to be moved to another provider.
• Know who we share it with.
• Withdraw your consent at any time.
• Complain to the Brazilian National Data Protection Authority (ANPD).

What Meta and Cloudflare keep

When you delete your account, Meta keeps the WhatsApp chat on its side and Cloudflare keeps backup copies, each for its own retention period. Delete the chat in WhatsApp to take it off your phone.

Security

Every connection uses HTTPS. Agent keys and web app sessions are stored only as digests, and each agent has its own key that you can revoke at any time.

Children

zapbip is not meant for anyone under 18, and we do not knowingly collect their data.

Changes to this policy

We may update this policy; the date at the top shows the current version, and we will tell you before a change that matters takes effect. This policy is written in Portuguese and in English; if the two differ, the Portuguese version prevails.